Who we are
Company name: Autobahn Diagnostics
ABN: 660 362 112
Address: 9/750 Pittwater Rd, Brookvale NSW 2100
Website: https://www.autobahndiagnostics.com.au/
Personal information
At Autobahn Diagnostics, we understand the importance of privacy. This policy outlines our approach to handling and protecting your personal information. “Personal Information” in this context refers to any information from which your identity is apparent or can be reasonably inferred. The Privacy Policy should be read in conjunction with the website Terms of Use.
What personal information we collect
When you contact us, we collect your email address and any other identifying information you provide, such as your name or phone number. We gather personal information, including your name, address, email, job title, contact number, and car model. This information is used for service delivery and client communication. We ensure transparency in how we use the data collected from you and will seek your consent for any other uses unless legally exempted.
Usage of your information
Your personal information may be used for various purposes, including personalising your experience, enhancing our services based on your feedback, supporting service-related concerns, and processing transactions. Additionally, we use your information to communicate updates, requests, or marketing communications and protect against fraudulent or malicious activity, all per our Terms & Conditions.
Protection of your information
We take careful measures to securely store your personal information, safeguarding it against unauthorised access, modification, disclosure, and other potential misuses. When submitting personal details through our online forms or emails, we cannot guarantee the security of this information during transmission unless explicitly stated that encryption will be used for protection.
Our booking system, MechanicDesk, implements rigorous security protocols to protect your data. MechanicDesk hosts data with Amazon Web Services in Australia and the United Kingdom, on servers located in secure, controlled environments. These servers are protected by SSL Certificates from reputable authorities like Comodo, ensuring high-level security. All data transmitted between you and MechanicDesk is encrypted, and sensitive information is further secured using SSL technology. Access to your personal data is strictly controlled, limited only to authorised personnel to prevent unauthorised use. MechanicDesk also prioritises data privacy, ensuring your information remains confidential and is never shared without your explicit consent.
Sensitive information
Sensitive information is defined in the Privacy Act to include information or opinions about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information. Autobahn Diagnostics does not collect or retain sensitive information. We ask that you do not share sensitive information with us.
Cookies
We use cookies to enhance your experience on our site. You can adjust your browser settings to refuse cookies, but this may affect your ability to use the full functionality of our website.
Embedded content
Articles on our site may include embedded content from other websites. This content behaves as if you visited the other website directly. Data Sharing We may provide your personal information to third-party service providers assisting us with our services. This includes partners involved in email services, customer support platforms, and more. We ensure these parties respect privacy laws applicable to our users’ jurisdictions.
Storage & security
Your personal information may be stored in hard copy and electronic formats, including on servers managed by third-party cloud data storage providers. We take all reasonable precautions to protect your information from misuse, unauthorised access, or disclosure.
Your data rights
You have the right to access and correct any personal information we hold about you. Requests for access or correction are processed free of charge within 30 days.
Website analytics
We use Google Analytics to understand website traffic and usage. Using our website, you consent to processing data about you by Google as described in their Privacy Policy.
Links to other websites
Our website contains links to third-party websites. We are not responsible for the content or privacy practices of these sites. Disclaimers and Liability Information on our website is provided for general purposes only. We are not liable for any loss or damage arising from your use of our website content.
Handling complaints
If you have a complaint about how we handle your personal information, you can contact us via email at [email protected] or post at 9/750 Pittwater Rd, Brookvale NSW 2100. We will respond within 30 days.
Regulatory Disclosure Requirements
We adhere to the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
Contact Us
For any privacy concerns or inquiries, please contact us at: [email protected] or write to us at: 9/750 Pittwater Rd, Brookvale NSW 2100. This Privacy Policy is crafted to provide clarity on how we manage your personal information and ensure compliance with privacy regulations. We aim to maintain your trust and confidence in our services.